Wakefield Associates terms and conditions and client care information.
o act competently, in a timely way, and in accordance with instructions received and arrangements made:
o protect and promote your interests and act for you free from compromising influences or loyalties:
o discuss with you your objectives and how they should best be achieved:
o provide you with information about the work to be done, who will do it and the way the services will be provided:
o charge you a fee that is fair and reasonable and let you know how and when you will be billed:
o give you clear information and advice:
o protect your privacy and ensure appropriate confidentiality:
o treat you fairly, respectfully, and without discrimination:
o keep you informed about the work being done and advise you when it is completed:
o let you know how to make a complaint and deal with any complaintpromptly and fairly.
The obligations owed to clients are described in the Rules of conduct and client care for lawyers (the rules).
Those obligations are however subject to other overriding duties, including duties to the courts and to the justice system. If you have any questions, please visit www.lawsociety.org.nz or call 0800 261 801.
Who is responsible for your work?
Garry Wakefield or Matthew Shepherd will have overall responsibility for the work on this matter
Feel free to contact us during usual working hours. We welcome contact from you but note that you may not be able to immediately contact a particular staff member as they are often involved in Court matters and numerous other attendances. If your matter is particularly urgent please advise us by email, or fax of the details of your request, together with your preferred contact details and we will get back to you as soon as we are able to.
Privacy and confidentiality
We will treat all information we hold about you as private and confidential. We will not share any information we hold about you, unless:
o you agree, or instruct us to:
o we are required to do so by law:
o we need to so we can carry out your work.
We may communicate with you by electronic means. You authorise us to use any email address that you give us to communicate with you about the work we do for you.
Electronic communications can be subject to interference or interception or contain viruses or other defects. We do not accept responsibility and will not be liable for any damage or lass caused in connection with the corruption of an electronic communication.
Lawyers Fidelity Fund and Professional Indemnity Insurance
The Lawyers Fidelity Fund provides a limited form of cover for protection against theft by lawyers up to specified maximums in certain circumstances excluding investment monies. We do not deal with investment monies. We do not hold professional indemnity insurance.
Limitations on extent of our obligations or liability
Any limitations on the extent of our obligations to you or any limitation or exclusion of liability in respect of any particular file will be the subject of a separate agreement.
We will respond to any complaint promptly and fairly. If you have a compliant about our services please tell Garry directly. Alternatively, if you do not want to take your complaint to Garry, please contact Fiona Wakefield, solicitor by email at email@example.com If you cannot resolve your complaint to your satisfaction you may contact the Law Society complaints service. Please phone 0800 261 801 if you need to make contact with this service.
Professional Fees in respect to ACC Lump Sum and Independence Allowance applications
In the event that Wakefield Associates are not successful in establishing the Corporation is liable to make payment in regard to any entitlement that I may have, then no fee for our services or out of pocket expenses is payable by me.
In the event that Wakefield Associates establish the Corporation is liable to make payment in regard to any entitlement I may have, then in consideration of services rendered and to be rendered by Wakefield Associates, I will pay to Wakefield Associates:
(a) 25% ((Twenty-five percent) plus GST) of all recovery; and:
(b) All of the first quarterly award made by ACC (inclusive of GST).
I agree to do and now authorise Wakefield Associates to deduct from payments made by the Corporation to Wakefield Associates on my behalf the sums referred to in this clause.